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How it works and other FAQ

How does Scarlet Mist work?


 
 

Top questions

Review or change the tickets that I am Buying or Selling
What is a Scarlet Mate?
I can't find the gig or festival that I want. Can I add it?
How do I pay for the tickets I buy here?
I *must* get a ticket. How can you guarantee it?
My Validation Email hasn't arrived

Selling tickets

Selling tickets - sell quickly, or get the best offer?
Selling tickets for below face value
Can I swap a tickets for a different ticket?
I paid more than face value for a ticket? Can I sell it here for the price I paid for it?
I sold a ticket but the buyer has changed his mind? Can I re-list a ticket?
E-tickets, print-at-home tickets and other variants

Buying tickets

How do I pay for tickets I buy on Scarlet Mist?
What if I cannot meet the Seller in person?
What if the Seller insists on using Bank Transfer or other electronic payment?
Scarlet Mates - find a new friend
Buying a ticket at below face value
Can you notify me when a ticket becomes available?
The seller has got 4 tickets to sell but I only want to buy 2
Can I send a question to the Seller a question before I make an offer?
How do I report an incorrect, overpriced or dodgy listing?

Avoiding fraud and Escrow

Is Scarlet Mist safe?
How can I recognise a fraudulent seller?
How can I recognise a forged or fraudulent ticket?
What if the tickets don't come or I have been ripped off?
Using an Escrow Service to prevent Fraud
Can Scarlet Mist help me set up a Transpact Escrow

Ticket touts and other annoying pests

Why are ticket touts not made illegal?
Do ticket touts pay income tax, VAT and National Insurance?
What about the tout sites that offer a money-back guarantee?

About Scarlet Mist

Who runs Scarlet Mist?
Legal Information
Donate money to Scarlet Mist
Deleting my account

Terms and Conditions

Terms and Conditions of using this site

 
Top questions
Review or change the tickets that I am Buying or Selling
You can review tickets that you are buying or selling, or offers that you have made or received, from the MY TICKETS AND OFFERS page. You can cancel a purchase or sale, or amend the details of either.
What is a Scarlet Mate?
Scarlet Mates is an option for people who would like to go to the gig with the person they buy or sell from. We know that many people who use Scarlet Mist would like to go to the event with somebody. The seller can decided whether or not he wants a Scarlet Mate, or whether he just wants to sell the ticket.
Scarlet Mates are only available to users over 18, and we have no control over who you may meet. You might make a new friend for life. It might turn out to be your worst nightmare. We don't know who they are. At least they will like the same music as you do.
I can't find the gig or festival that I want. Can I add it?
We rely on users to add new events. For bands and venues that we know about then you can add the event yourself and start selling immediately. If we don't know the performer or the venue then we will need to authorise it, but we can usually do that within 24 hours.
Scarlet Mist works well with large gigs, festivals and stadium-size events. For smaller concerts, it isn't so successful.
We don't carry sporting events
To add new events then click the ADD NEW EVENT link on the main menu.,
How do I pay for the tickets I buy here?
Scarlet Mist can introduce you to someone, but we do not own the tickets. The buyer and seller must make whatever arrangements suit them best.
We strongly advise you to meet face-to-face since this is the easiest way to avoid misunderstandings and problems.
When it is not possible to meet then we suggest you use an Escrow service or a trusted third party. We do not recommend any other form of payment, and in particular we do not recommend payment by bank transfer.
I *must* get a ticket. How can you guarantee it?
We can't. Really. Think about it. If it is sold out, be realistic. Particularly if there's a large group of you. Look for something else to go to. There is plenty to choose from. Then relax and start looking forward to it. Things with the most publicity don't necessarily have the best music. The music industry invented the word 'hype'.
Don't be blind to what else is going on. And do it NOW before everything else sells out too!
My Validation Email hasn't arrived
Scarlet Mist requires you to reply to a Validation email in order that we know you have entered your email address correctly. We automatically send this when you register. If the email does not arrive then we suggest you check your Spam folder in case it has been misrouted there. If it still hasn't arrived, and you have waited a decent length of time, then click here to send another Validation email. You will be prompted for your Email address and User Name.

 
 
Selling tickets
Selling tickets - sell quickly, or get the best offer?
Scarlet Mist gives you two ways to sell their tickets.
Instant Sale is the best option if you want to sell your tickets quickly, and are not too fussy about who you sell them to. The moment that a Buyer clicks to buy them then we will send each of you (the buyer and the seller) one another's details (phone number and email). You can then get in touch with one another as quickly as possible. The ticket will be removed from display.
Choosing an Offer is the best option if you are looking for a Scarlet Mate, or if you are selling tickets at below their face value. Buyers can make offers to you, and we will notify you. It is up to you which of the offers you accept. The identity of the buyer will be kept secret until you have accepted their offer.
Once you accept an offer then the buyer will be notified by email, and the tickets will be removed from display.
If you take too long to reply to an offer then it is quite possible that the buyer will have made other arrangements. So we encourage you to reply quickly. Remember that offers and sales that are made through Scarlet Mist are not legally binding, and that you can both change your mind at any time.
Selling tickets for below face value
We allow you to sell tickets at below face value. Sometimes an event is not sold out, but the promoters refuse to issue refunds. And sometimes you just want to get rid of the tickets.
If the seller indicates that he or she is prepared to sell at below face value then buyers are invited to make offers. The seller will review the offers that are received and will come to a decision, based partly on price and also on other factors (such as how easy it is to meet up). The seller will not be given the full name or identity of the person making the offer until he chooses which offer to accept.
Offers are not legally binding, and if the seller takes too long to reply then the buyers might have moved on or found something else.
Once a seller accepts an offer then the ticket will be removed from display.
Can I swap a tickets for a different ticket?
Sellers can opt to swap a ticket (eg swap sitting for standing, Tuesday night for Wednesday night, Camping for Campervan etc etc etc). If a seller indicates that he will accept swaps then buyers can make offers and the seller can choose which of the offers he or she will accept. The exact details of the swaps are for the buyer and seller to negotiate between themselves, and we cannot comment on the relative value of the tickets. Please remember that tickets must not be sold above face value.
I paid more than face value for a ticket? Can I sell it here for the price I paid for it?
No. Sorry. We have no way of knowing whether you are telling the truth, and we think this is too much of a loophole. Really sorry.
I sold a ticket but the buyer has changed his mind? Can I re-list a ticket?
Once a ticket sale has been agreed then the ticket is removed from display so that other potential buyers cannot see it. If the seller has chosen Quick Sale then this will happen as soon as the first buyer clicks the Buy button. If the seller is taking offers then it will happen when he or she decides which offer to accept.
In the event that the sale falls through then either of you can put the ticket back on sale. There are plenty of reasons why either of you might change your minds. These things happen. But we do monitor this quite carefully, because we want to avoid timewasters and we want to protect users from crooks and rogues
To put a ticket back on sale then go to your My Scarlet page and select the ticket.
E-tickets, print-at-home tickets and other variants
There are lots of ways that tickets are delivered these days, and they may or may not be interchangeable with other people. Sometimes they ask you to produce the debit/credit card and/or some ID when you attend.
Before selling on Scarlet Mist you should ensure that you can satisfy any particular requirements. It does depend a bit on whether you are going with the other person as a Scarlet Mate or not. But in general, our rule is that if you can ensure that the buyer will gain admission then that's fine. If you are not sure then check with the original seller or the promoter.
We would also warn you that unscrupulous sellers might attempt to 'sell' the same e-ticket repeatedly, and that you could find yourself refused entry to the gig. For this reason we recommend that if you use the Escrow service then you wait until you have got in to the gig before requesting payment takes place if you are buying e-tickets. There is more information about this at http://www.bbc.co.uk/news/entertainment-arts-23433517

 
 
Buying tickets
How do I pay for tickets I buy on Scarlet Mist?
We strongly advise you to meet face-to-face. If you cannot do this then we advise you to use an Escrow service. If the total cost of your transaction is over £100 then we have made this compulsory. We cannot be held responsible for any misunderstandings or rip-offs (deliberate or accidental) that happen.
 
We do not recommend payment by bank transfer or similar (PayPal, UKash, Western Union etc) under ANY circumstances.
What if I cannot meet the Seller in person?
We provide an Escrow service that offers you some protection against fraud. We do not recommend payment by bank transfer under any circumstances, since there is a risk of fraud. You wouldn't give £200 to a total stranger, would you?
What if the Seller insists on using Bank Transfer or other electronic payment?
Just say no. Alternatively, ask him or her for their bank account details and pass their details on to us. We never ever recommend bank transfer.
Scarlet Mates - find a new friend
Sometimes it is nice to go to the gig with people. Scarlet Mist encourages you to do this - we're not like the Tout sites where you have to buy tickets from slimeballs - and we hope you can meet up with kindred spirits.
If you are going as a large group, and you have got a ticket to sell, then you can let the buyer come with you. You can make this clear when you describe your sale.
If you have a single ticket to sell then you can choose to advertise for a Scarlet Mate to come with you one-on-one - the buyer will accompany you to the gig and spend the evening with you. If you are doing this then we have some additional rules and restrictions. The ticket seller can choose which buyer he or she will sell the ticket to - so you will need to take Offers rather than an Instant Sale - and we only allow you to do this if you are over 18.
We don't know who you are going to meet through Scarlet Mates, and we advise you to take sensible precautions (like telling someone else where you are going). We don't have any way of vetting people in advance, so you'll have to take what they say about themselves on trust. We would be interested to hear how you get on, so please send us your success (or horror) stories.
You can find out more about Scarlet Mates here
Buying a ticket at below face value
Some sellers will advertise tickets for sale at below face value. They might do this if the event isn't sold out, or if they are in a hurry to sell.
If you see a ticket advertised at below face value then you are invited to make offers for the ticket. The offer will be sent to the seller. They will be sent your screen name, but they will not be sent your real name or contact details straight away.
If the seller accepts your offer then we will send you one anothers details, and the ticket will be removed from display.
Offers are not legally binding, and if the seller spends too long dithering then you might have found another ticket or decided to do something else that evening. So we encourage sellers not to dawdle. We also encourage buyers to remove offers for tickets that they are no longer interested in as a courtesy to the sellers. You can do this through your My Scarlet page.
Can you notify me when a ticket becomes available?
We can notify people by email when a particular ticket for an event becomes available. To register for one of these Alerts then go to the Buy page for the event, then click to register for an alert.
We limit the number of alerts for any one event (otherwise you won't stand a hope of getting one) and we also restrict the number of alerts that we send to any one user.
Once you have registered for an alert then we will notify you by email as soon as a ticket is placed on sale. But it is first-come-first-served, and the first person to get to the site will probably be the first person to get the ticket.
If you set up an alert that you no longer need then please cancel it so that other users can register for the event. You can do this from your My Scarlet page.
The seller has got 4 tickets to sell but I only want to buy 2
(or variations and permutations....)
 
Sellers can choose whether to sell all their tickets to a single seller, or whether they are prepare to split the sale to multiple sellers. If they are prepared to split up the sale then potential buyers can indicate how many tickets they want to buy. We have tried to make this process as flexible and intuitive as possible, but we cannot predict every possible combination or circumstance.
Can I send a question to the Seller a question before I make an offer?
Yes.
Bear in mind that the seller is under no obligation to reserve the ticket for you and that they are free to sell to anyone else that comes along.
You can contact the seller via the BUY page - their reply will come to your My Scarlet page. You can reply back to them directly through the site.
We recommend that you do not reveal your full name or identity. This is for your own protection.
How do I report an incorrect, overpriced or dodgy listing?
Scarlet Mist does not check the price of every ticket that is posted for sale and we do not check every listing.
If you see a posting which you feel contravenes our rules, you can click the Abuse link to report it to us. Please give as much detail as you can, and please try and avoid using inflammatory language.
You can choose whether or not to send an anonymous copy of your abuse report to the seller. You might want to do this if they have mis-priced the tickets or have listed them incorrectly - if you do this then the seller can correct the listing themselves, which is much easier for us.
Once we receive an abuse report then we will decide what action is appropriate. We might correct the listing, remove the ticket or remove the seller, depending on how seriously we think they have abused the system.

 
 
Avoiding fraud and Escrow
Is Scarlet Mist safe?
No.
Buying from unauthorised sellers is always inherently risky. We cannot be sure that you won't get ripped off, its up to you to make sure that you are safe. We advise you to take care.
How can I recognise a fraudulent seller?
Fraudulent sellers use Scarlet Mist and other sites to advertise tickets that they don't actually own - then they disappear without trace and take your money with them. They use fake names and identities.
 
Here are some ways that you can recognise them.
 
Email and phone numbers don't match When you register with Scarlet Mist then we match your email/phone number against our list of known villains. If a seller tries to use a different email/phone from the one they registered with then they can evade this check. For this reason we do not permit users to exchange contact details other than through the site. Scarlet Mist will give you their email address - if they try and give you their address themselves then beware
Verify their email and phone yourself When Scarlet Mist sends you their email address then try searching Google, Facebook and Twitter for a user with that email address. It takes on minute to do all three.
Unable to meet you in person Someone selling a ticket for a gig in London will probably live in London. They will be able to meet you somewhere in the area. A dodgy seller will claim to live in a different part of the country, and use this as an excuse to avoid meeting you face-to-face. We do not advise you to post money to a total stranger or use Bank Transfer or PayPal. If you cannot meet them then how can you trust them?
Selling lots of tickets If the same seller is selling lots of different tickets for different events then you should be suspicious. You should be even more suspicious if they are selling tickets for events in different parts of the country.
Too much of a bargain If it looks too good to be true then it probably is. Be especially cautious of people selling tickets for a very popular event. Do not be tempted by them.
Sellers Ratings We display how many tickets a seller has sold in the past, and how many they have sold in the past week. A seller who has sold a reasonable number over a long period of time is likely to be reputable. A new seller who has advertised a lot of tickets this week, but has never used the site before, might be more dodgy.
Selling in a hurry when haste isn't necessary Dodgy sellers will try and hassle you into buying their tickets quickly, even if the date of the gig is weeks away. Take a chill pill, and wait 24 hours to see what happens. If they can't wait that long then be suspicious.
How can I recognise a forged or fraudulent ticket?
It can be difficult to spot a forged ticket if you have nothing to compare it with.
A genuine ticket seller will have matching documentation - this should include the receipt and the envelope the ticket came in. Many tickets are delivered with a 'stub' showing the original purchasers name and address. We recommend that buyers ask to see this documentation. To avoid any misunderstandings, you should agree this with the seller in advance.
What if the tickets don't come or I have been ripped off?
If you think your seller has pulled a fast one and is a fraudster then we suggest the following four things.
 
Tell the police. If you think you've been the victim of a fraudster then you must let the police know. Even if they can't get your money back then they might be able to stop the scumbags from defrauding other people.
Notify Scarlet Mist. We will warn other users about them. We also share Crime Reference Numbers that seem to relate to the same fraudster, since the police (and courts) are more interested in investigating serial or repeated fraudsters.
Notify their bank If you paid them by bank transfer (which we do not recommend) then you should notify the bank who took the money.

Tell Action Fraud and visit their website.
We post details of known fraudsters on our website and elsewhere. We liase with the police and we pass details to them that could help them with their enquiries.
It is also quite helpful if you don't tell the Seller straight away that you think they are dodgy. Try to get as much information from them as possible. How are they asking to be paid? Which bank accounts are they using? What is their postal address? Information like this makes it much easier for us to identify fraudsters and makes it much easier for the authorities to investigate them.

Using an Escrow Service to prevent Fraud
Escrow is a financial service designed to protect both parties when buying or selling from strangers. It acts as a 'middle man' in order to reduce the risk of you being ripped off.
There are a series of stages in using an escrow service:-
1. You both agree to use it.
2. The buyer sends the money to the escrow service.
3. When the escrow service receives the money, and the funds have cleared, the seller is notified that the money has been paid.
4. The seller then posts the ticket to the buyer, ideally using recorded delivery or a secure form of posting.
5. The buyer acknowledges safe receipt of the tickets.
6. The money is then paid to the ticket seller.
 
An escrow service makes a charge for its services.
 
We are aware that dishonest sellers may attempt to 'sell' the same e-tickets repeatedly. The venue will only admit the first person to arrive with the ticket, and anyone with a duplicate ticket will be refused entry. For this reason, we advise that payment is made on receipt of the tickets for paper tickets, but that payment is made after admission to the gig for e-tickets.  
 
Scarlet Mist has an arrangement with Transpact.com to provide a service to our users. We have also had good reports from users who have used Auctionchex and would recommend that you look at the services they offer. They are an independent company, founded in June 2000
Can Scarlet Mist help me set up a Transpact Escrow
You can set up an Escrow with Transpact from this page. Please note that Scarlet Mist can facilitate you setting up the transaction but we are not directly involved, and we do not receive a commission.

 
 
Ticket touts and other annoying pests
Why are ticket touts not made illegal?
There are plenty of people who think that ticket touts are greedy avaricious blood-sucking scum who deserve to be hung from their thumbs above the Tower in the midday sun. But there are also people who think that touts provide a valuable and useful service to their customers and are doing nothing wrong. It is a moral choice.
Scarlet Mist doesn't like ticket touts, but we don't think that they will be banned. We have given evidence on this to several government and Office of Fair Trade enquiries, including the DCMS 2007 Enquiry and another enquiry in 2009. We do not think its likely that they will be banned in the near future, but we would like to see them regulated.
Do ticket touts pay income tax, VAT and National Insurance?
Ha ha.
We have been urging the government to look at this. When did you last see a tout issuing a VAT receipt or filling in a tax return?
There are a small number of professional touts who earn large amounts of money. Because their business is largely cash-based, they may find it difficult to keep accurate records. Scarlet Mist believes that eBay, Viagragogo and others, who keep careful figures of their financial transactions, should be compelled to provide the necessary figures to the Inland Revenue.
We like to think of this as a kind of 'Tout Tax'; it only seems fair to us that the illegitimate market should pay tax like the bands and festival organisers do.
What about the tout sites that offer a money-back guarantee?
There are seedy touts that work from shady side streets, and then there are flashy websites that offer tickets for sale at inflated prices. These fancypants websites sometimes make you feel like you are dealing with Arthur Daley (or with a spotty-faced tosser in his bedroom) but they provide a glossy front-end that gives them a veneer of respectability.
One of the promises that they make is a money-back guarantee if the tickets don't arrive. Its better than nothing, but bear in mind that all you'll get back is your money. They won't reimburse your train ticket, they won't compensate for the disappointment and they won't make it up to the smashing new date that you were hoping to impress.

 
 
About Scarlet Mist
Who runs Scarlet Mist?
Scarlet Mist was started in 2004 by Richard Marks, when one of his friends needed a ticket for Glastonbury. Initially he ran the site himself, but since 2015 there has been a 4-strong team running the site.
  • Peter Main, a business consultant in finance and also director of a not-for-profit children’s community nursery.
  • Mark Vick, a web developer with twenty years experience - a man of ethics who was actively involved with the Hackney housing cooperative movement back in the day. He is a keen guitar player and has played in a number of bands over the years.
  • Niall Barclay, by day a structural engineer, pays the bills, but by night, his real passion is live music. He attended 15 gigs last month and with a projected figure of 100 gigs for this year alone, much of Niall’s time is spent in the battle to secure tickets, often, in the past, with the help of Scarlet Mist. Niall has strongly held views on ticket “resale” sites and profiteering at music fans’ expense - views that aren’t suitable to be expressed in polite company!
  • Richard Marks, who founded the site in 2004, and works as a hospital doctor. Richard is passionate and enthusiastic about everything that Scarlet Mist stands for.

 
Scarlet Mist is an independent limited company. It is not linked with any of the promoters, venues or bands that are listed here.
Legal Information
Scarlet Mist is a Registered Trade Mark.
Scarlet Mist Ltd is a Registered Company Registered in the UK - Company No. 06060903
All use of this website is governed by our Terms and Conditions. If you aren't prepared to abide them then please go away and use another website instead.
Donate money to Scarlet Mist
Scarlet Mist is a free service, but our hosting and server costs are not free. We would greatly appreciate donations - you can do this via the Paypal link on the right of every page. We are also open to offers of commercial sponsorship - please contact us directly for more details.
Deleting my account
To delete your account permanently then go to MY ACCOUNT and click on the DELETE MY ACCOUNT link at the bottom. You will be asked to confirm your email address and password. Deleting your account is pretty final. We'll be sorry to see you go.
Terms and Conditions

All use of this site is governed by these Terms and Conditions. By using the site you agree to abide by them.

General Conditions

Scarlet Mist exists as a service to introduce buyers and seller. We promise absolutely nothing about the tickets that are being sold. We do not know the person you are dealing with and we can give no assurances about them nor about the tickets.
 
Ticket sales made through Scarlet Mist are not legally binding, and you can change your mind if the person you are dealing with seems dodgy or dishonest. We ask you to notify us if this happens, so that we can consider whether or not to ban them from the site in future.
 
Buying tickets from an unauthorised seller is risky. The risks include forgeries, scams, rip-offs, disagreements between the two of you and unpleasant itchy diseases. There may be other risks. We can take no responsibility for any loss, damage or inconvenience that may occur as a consequence of using this website.
 
We cannot promise that you can either buy or sell a ticket through this site. We do not know if/when tickets will be bought or sold for any particular event.
 
We give no assurance that the service we provide will be available at all times.
 
We allow users to provide details of themselves, including their age, likes/dislikes etc, but we have no way to check whether what they''ve written is true and we can not be held responsible if they have told porky pies. We will try and correct any mistruths that we hear about, but we cannot promise how quickly we''ll get round to it.
 
We encourage you to upload a photograph of yourself. We will show the photo to any person you are buying or selling a ticket from. You can choose whether or not to display your photo alongside tickets that you are selling, and whether or not to send your photo to anyone you are offering to buy a ticket from. We insist that you own the copyright on any photos that you upload, and by uploading a photo you are confirming that you own the copyright. We will remove any photos that break this restriction, and we will also remove any photos that we think are too rude, inappropriate or not suitable.
 
We request that anyone buying a ticket through this site make a donation to one of the charities we support. We leave the precise sum to your discretion.
 

Festivals, gigs and events

We are not promoters of the gigs or festivals, and we rely heavily on our users to submit the details of particular events. We do not check every submission. If an event is listed here, we do not promise that it will actually take place.
 

Restrictions of Use

We expect tickets to trade hands at their face value (including necessary booking fees/expenses) or below. We do not permit tickets to trade hands at inflated prices.
 
We reserve the right to ban individual users who we consider have abused the system. We also reserve the right to ban groups of users, domains, ISPs and even entire towns, at our sole discretion.
 

Privacy and Confidentiality

We will not normally post your personal details (name/phone/email) on the site for the general public to see. We will pass your personal details to anybody who you agree to buy or sell a ticket from.
 
However if we believe that someone is acting fraudulently then we will warn other users of the site privately, and we may sometimes post relevant details publicly so that other users can heed the warnings. This includes bank account details. We believe that our duty to protect the honest majority is our first priority, and that people should be notified about potential crooks, thieves and cheats.
 
If we are made aware of fraudulent ticket sales or other possible criminal activity as a result of using this site, we will pass any information that we have to the police and/or other appropriate authorities.
 
We keep logs of user activity for security purposes.
 
Third parties may be placing and reading cookies on your browser, or using web beacons to collect information, in the course of ads being served on this site. We use cookies to track users (including Google Analytics Demographics and Interest Reporting) and also to facilitate security. You can not use the site unless you agree to this.
 

Copyright and Trade Mark Information

All the text and software is copyright (c) 2003-15. It cannot be copied or reproduced without our express written permission. Scarlet Mist is a registered Trade Mark.
 

Relations to other Companies

Scarlet Mist is independent. In particular, we are not formally linked or endorsed by any of the festivals, bands or events. However, we may accept paid advertising for some of the links on the site.
 
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Live Nation confesses - we supply tickets to touts
 
Government tout report step in the right direction
 
Secondary Market (thats touts) *still* breaking the law
 

 
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