Well-known ticket resale websites are in breach of the law.

Written on Fri 23 Oct 2015

Research by Which? has revealed that listings on some well-known ticket resale websites are in breach of the law.

No surprise there!

The Consumer Rights Act requires that key details be given at the time of resale, including the face value of the ticket, seating area as well as any restrictions that apply.

Which? executive director Richard Lloyd said: ‘It’s unacceptable that these ticket resale sites are getting away with not providing fans with key ticket information, leaving them unsure whether their ticket is a good deal, where they’ll be seated or if they’ll even get in.’

They found that

• Seatwave, Viagogo and WorldTicketShop failed to display the original face value of some tickets.
• The face value for seats to a Six Nations Scotland vs England game - sold through Seatwave - was given as £0.00. 
• Viagogo was selling tickets to a One Direction concert last month where the original cost was merely stated as being between £44.55 and £72.60.
• All of the companies were found to be reselling some tickets with no clear information as to where fans would be sitting.
• A single seat for the Rugby World Cup Final 2015 ticket being sold on Viagogo for £12,000, but – according to the event’s ticketing policy - the buyer could risk not getting past the turnstiles.

Which? also has produced a series of guides that help buyers to navigate through the murky and unclear waters of the secondary ticketing market.

More information is at http://www.which.co.uk/news/2015/10/ticket-site-listings-breach-consumer-rights-act-419463/